Customer service plays an integral role in building lasting customer relationships. But when done manually, it can be taxing, inefficient, and hard to track. This is especially true when time-sensitive tickets fall through the cracks. Digitizing customer service with an online customer service desk like Zoho Desk can streamline communication and…

Selling out of tickets is often considered an achievement, but it’s not the finish line. The moment event booking capacity is reached, you start wondering about things that could go wrong: inevitable last-minute cancellations, interested attendees who missed their spot, and seats that stay empty despite being sold.In short, your event is sold out,…

Free email makes perfect sense when you’re starting out. It’s already there, you know how to use it, and the price is right. Most freelancers, small teams, and new businesses start with a free email account because, frankly, why wouldn’t you?But as your business grows, your mailbox holds more than just emails. It holds invoices,…

OverviewData is everywhere. It holds the signals, trends, and context you need to make smarter decisions.But tapping on those patterns can often feel like digging through spreadsheets, exporting data from multiple apps, or piecing together scattered metrics—in short, searching for a needle in a haystack! In today’s fast-paced, AI driven…

A culture of appreciation grows through small, intentional moments. With a modern intranet like Zoho Connect, organizations can make recognition a natural part of everyday work. Here are a few meaningful ways to nurture gratitude across your workplace:Create a shared appreciation space: A digital corner for quick thank-yous and everyday wins.Start…

Today, we are excited to introduce Zoho POS for Saudi Arabia—with built-in VAT support and a fully localized Arabic interface for the region.Zoho POS empowers retailers in Saudi Arabia to digitize their business and streamline their day-to-day operations with an easy-to-use, cloud-based point-of-sale solution.Whether you run an apparel store, a…

Every business needs a payroll software that makes the entire process effortless. With Zoho Payroll, a software built to iron-out the complexities you face in every pay run, your payroll becomes simpler, faster, and more reliable. Now, the trusted guidance that supports businesses in India, the US, and the GCC is extended to Canada.Zoho…

Every project begins with a promise; a contract that outlines the deliverables, the timelines, and the terms. But for most businesses, the journey from a signed contract to actual project execution is tedious, with endless emails, data duplication, and follow-ups.But what if you could automatically turn your signed contracts into live projects…

Every project begins with a promise; a contract that outlines the deliverables, the timelines, and the terms. But for most businesses, the journey from a signed contract to actual project execution is tedious, with endless emails, data duplication, and follow-ups.But what if you could automatically turn your signed contracts into live projects…

The debate between mouse and keyboard users has been around for years. Whether it’s about efficiency, speed, or productivity, there’s always this question about which device lets you do a better job—and the choice often comes down to the task.If you’re someone who loves working with a keyboard, you’ve probably memorized your favorite shortcuts….

Effective business spend management is a direct lever for profitability. When organizations gain visibility into where money flows, enforce policies, and eliminate maverick or uncontrolled spending, they prevent leakage that silently erodes margins. But, finance executives across the globe are often struggling with siloed visibility, disconnected…

Today’s enterprises are adopting more flexible pricing models, charging customers based on actual consumption. While this helps businesses stay competitive, it also introduces complexity in how they bill and recognize revenue. Fragmented systems make this even harder, driving up operational costs and slowing decision-making.Zoho Billing…

The Gulf region is booming. Businesses are expanding, teams are growing, and the regulatory landscape is evolving rapidly. Opportunity is everywhere, but so is complexity. Managing payroll across multiple countries, each with its own labour laws, social security systems, and compliance mandates, can be overwhelming.Today, we’re thrilled to…

They say a year passes by in the blink of an eye. For Notebook, 2025 wasn’t just another 365 days; it was the year your Notebook app reached the next level. What began as a simple note-taking app nine years ago has transformed into a powerful, intelligent workspace that’s redefining how we capture ideas, organize…

Well-orchestrated project management keeps people, priorities, and processes all working in sync toward a shared goal. But it doesn’t take much to throw the rhythm off. A pending approval, a contract stuck in someone’s inbox, a few forms that “won’t take long,” and suddenly, the tempo drops. The project that once felt perfectly coordinated starts…

While you were hiring, we were building. 2025 was the year we turned recruitment challenges into product features and bottlenecks into better hiring journeys. Recruiters, we know you love an updated resume, so here’s ours: new features, big events, proud wins, and meaningful recognitions. Take a look. We might just be your favorite.Read…

The business world is not only changing but it is being rebuilt. Customers want connected ecosystems that will help them automate, unify their data, and do more with less. In fact, they are no longer purchasing software, but rather, they are seeking trusted partners who can bring the tools to the actual results. If you…

Picture this: It’s Monday morning. You walk into the office feeling energized and ready to take on the week. You exchange a quick fist bump with a colleague, open your laptop, and ride that wave of optimism right up until you click open your email.Within seconds, chaos spills onto your screen. Spam messages, endless threads,…

This is a guest post by WOZTELL.WhatsApp is one of the most frequently used communication channels for customers. However, many support teams still manage it in isolation—leading to response delays, duplicated effort, and a fragmented support experience.If you use Zoho Desk for customer service, here are five ways to reduce WhatsApp response…

PDF invoices sitting in inboxes are a conversion sink. They create friction, force manual chasing, and stretch Days Sales Outstanding (DSO).The fix is simple in concept and powerful in practice: issue invoices digitally, add a one-click pay option, and pair that with conversational automation to nudge, clarify, and close — all the way to…

A customer sends a message on WhatsApp. The team sees it minutes, or hours later.In customer support, the difference between a fast response and a slow one can mean losing trust. That’s why integrating WhatsApp with Zoho Desk makes more sense than ever. It’s not just about speed. It’s about keeping context, ensuring traceability, and…

AI in finance is not a headline for us. It is the next step in practical accounting and finance operations shaped by real customer needs and steady research and development.First things first. Thanks to every Zoho Finance Suite user. It is your steady support that has led to this update. At Zoho, we do not…

eIDAS: The first building block of digital trust More than a decade ago, the EU introduced the eIDAS regulation (Regulation [EU] No 910/2014) to help people, businesses, and governments interact online with the same trust and security they expect in person. It set out to create one common framework so that a signature in Spain…

Over the years, white-label business intelligence has undergone a gradual yet profound transformation. What once meant basic rebranding has evolved into a full-stack experience layer that customizes analytics to a business’s unique brand identity, workflows, and the technical architecture of their existing platforms.As analytics capabilities expand…

With the year 2025 in the rear view mirror, we celebrate and cherish it. What a year it has been for Zoho Workplace! What stands out isn’t just the features we shipped (though we did plenty of that). It’s how things came together in ways that actually matter.Some things just work better together. Peanut butter…

“Phew, this year flew by!””It’s hard to believe we’re almost heading into 2026.””Where did 2025 even go?”With the year coming to a close, all the usual end-of-year cliches are starting to pop up. But Bigin’s 2025 was anything but a cliche! Month after month, we rolled out exciting new features and meaningful improvements to the…

As 2025 draws to a close, we’re reflecting on a year marked by meaningful progress, purposeful innovation, and continuous learning at Zoho WorkDrive. Throughout the year, we stayed focused on building thoughtful enhancements that make everyday content management simpler, more reliable, and more intuitive. Every improvement was driven by…

As we wrap up 2025, we’re taking a moment to look back on a year filled with progress and transformation at Zoho People. Our team has been constantly pushing boundaries to help our customers simplify complex HR processes, amplify their employees’ experiences, and empower their HR teams to lead employees with empathy and agility. Every…

Running a business today often means building a team in more ways than one. Alongside full-time employees, companies are increasingly working with consultants, freelancers, and project-based contributors. This flexible approach is the new normal and businesses love it because it brings agility, access to niche skills, and the ability to scale…

Your business didn’t come together overnight. It’s something you’ve built, refined, and fine-tuned over time. Every tool you use has a purpose, carefully handpicked to help you run your business exactly the way you envisioned it.At Zoho Sign, we believe your paperwork should flow just as easily as the rest of your work. We aim…

Many teams still manage WhatsApp as a standalone channel. This leads to fragmented conversations, duplicated efforts, and limited visibility across teams. By integrating WhatsApp Cloud API into Zoho Cliq, you can turn this channel into a centralized tool that allows you to receive, manage, and reply to messages from a single workspace while…

Your inbox has been home to a lot this year—quick updates, long threads, approvals, reminders, and the occasional late-night draft you weren’t sure about. Through it all, our focus stayed the same: making your everyday communication a little simpler, a little smarter, and a lot more you.Before we step into another year, here’s a look…

2025 wasn’t just another year for us, it marked a full decade of Zoho Social. Ten years of serving marketers, creators, agencies, and businesses that rely on social media to grow. Ten years of learning from you, building with you, and improving every single workflow you depend on.And what a milestone year it has been.From…

Digital accessibility is essential for creating a workplace where everyone can participate and feel supported. As work increasingly moves online, employees need tools that help them read, understand, and engage with information without barriers. Accessible digital spaces make it easier for people with different abilities, language preferences, and…

Once we rolled out the automation flow designer in Zoho Writer’s merge templates, many of our users requested more PDF-specific operations, such as merging multiple PDFs and inserting or deleting PDF pages. We’re happy to let you know that we’ve added all these and more in the latest version of the automation flow designer.Let’s take…

As 2025 comes to a close, it’s the perfect time to look back at how Zoho Webinar has transformed the way businesses connect, engage, and grow. This year, we’ve rolled out features that made hosting easier, interactions richer, and experiences smoother, helping you deliver webinars that truly resonate with your audience.But we’re not stopping…

2025 marked 11 years of building a customer experience platform designed to support organizations as customer expectations, channels, and operating models continue to evolve.Over the past decade, Zoho CRM Plus has grown alongside its customers, guided by real-world usage, long-term partnerships, and an understanding that sustainable CX requires…

This is the last blog post of the year, with New Year’s Eve just a day away! We’re taking a look back at Cliq’s 2025 updates.This year, we didn’t have any dramatic overnight launches, but instead quietly focused on modernizing everyday work with thoughtful updates that added up over time.Here’s what our 2025 calendar looked…

December is here! With festive cheers and yearly reflections right around the corner, let’s see how far we’ve come this year.With new features, exciting events, and special awards, 2025 has been a year of innovation and growth. As it winds down, let’s look at how Zoho Learn has enhanced the knowledge sharing and learning experience…

Hiring demand may slow down during this part of the year, but for recruiters, the off-season is far from idle time. In fact, it’s one of the best opportunities to step back, reflect, and prepare for the next hiring surge. A few focused actions during this period can significantly reduce chaos later and help teams…

We hope you all had an amazing year of events, because we for sure had a blast! In fact, we had an eventful year of events (pun intended).While events kept happening around the world, something equally exciting was unfolding behind the scenes. With every event hosted, Zoho Backstage was growing—learning from real-world use, evolving based…

As this year comes to a close, it feels like the perfect time to pause and look back at how much the modern workplace has been transformed. Work has become more flexible. Communication has become more open. Connection feels more intentional. And through every shift, our focus at Zoho Connect remained steady, making work easier,…

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If you’ve ever migrated from one transactional email service to another, you know the routine. You’ll have to export data, copy templates manually, re-authenticate domains, double-check suppression lists—and hope nothing gets lost in the process.That’s exactly why we built ZeptoMail’s new one-click migration. It’s a simpler, and a faster,…

Every solo business starts with an idea that slowly grows into something bigger. As that growth happens, so do the responsibilities of running everything on your own. In 2025, Solo focused on supporting that journey more thoughtfully.This was a year of listening closely to how solopreneurs actually work and refining Solo around those real needs….

2025 was a standout year for Zoho Assist. We ended the year on a high note with the launch of CoBrowse and several key improvements that delivered exceptional experiences across desktop, mobile, and enterprise deployments.This blog highlights some of the key milestones that Zoho Assist achieved in 2025 and showcases how our team continued to…

Goals. Lists. Planners. New year. New me.It’s that time of the year again when these words start floating around everywhere. Some of us thrive on fresh planners and neatly written goals. Others have been burned by one too many “this is the year” promises and would rather not talk about resolutions at all.And that’s where…

Managing data efficiently and building thoughtful workflows are crucial for any modern business. But switching between multiple apps, manually copying information, and repeating routine tasks can quickly drain time and focus. Teams today need systems that not only store data, but also work seamlessly with the tools they already use.That’s where…

Payroll management is one of the most critical and complex functions for any organization. Payroll teams have to handle large volumes of sensitive employee data, classify employees by employment type, track attendance and leave, keep up with employee salary revisions, and account for multiple salary components. When this data is scattered across…

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It’s that time of year when goal-setting is at its peak, and we want to seize that momentum. We’re bringing you our own words of wisdom to help ensure clear communication stays your top priority at work, even as you navigate all the roadmaps you’ve set for the year—because communication breakdown could be your biggest…

If there’s one thing 2025 made clear, it’s this: the future of work is shaped by people and their need for clarity, control, connection, convenience, and confidence in their workplace apps.So, every update we shipped in 2025 followed a simple philosophy: to build for the human on the other side of the screen. Not “What…

In 2025, we introduced SAP S/4HANA and SAP HANA integrations to Zoho Flow. Shortly after, we started receiving requests to add support for SAP Business One integrations—and we listened.Today, we’re excited to announce SAP Business One (B1) integrations to Zoho Flow!With this release, you can now build workflows that connect SAP Business One with…

Last year, our team was dedicated to research and development so we could bring value-adding updates to Zoho Sheet. This year, we’ll be releasing those enhancements in batches to ensure they’re easy for users to adopt. First on the list is a set of features focused on simplifying data entry and collaboration.Pick more than oneDiscrepancies…

This is a guest post by DigiSmith.Is your CRM task list growing longer every day? Do you find yourself juggling countless follow-ups, meetings, and to-dos, unsure where even to begin? In the bustling environment of sales, customer service, and project management, it’s easy to feel overwhelmed, with critical tasks potentially slipping through the…

Customer service teams strive to deliver fast, consistent, and reliable support to ensure satisfaction for each customer. Service Level Agreements (SLAs) help set expectations by clearly outlining the terms and conditions of the services for every customer.However, when SLAs are activated manually for each new customer, the process can slow down…

Address details in CRM are rarely ignored, but they are among the most error-prone fields. Even minor inaccuracies, such as a typo can lead to operational delays, misrouted field teams, and avoidable inefficiencies.Let’s say Akash runs a water purifier service business in Mumbai. On most days, his phone rings non-stop; a customer in Andheri needs…

Zoho Sign is now officially approved for use by the Israel Tax AuthorityThe Israel Tax Authority maintains an official list of remote signature systems approved for use by tax representatives, accountants, and tax advisors. This list outlines which software and applications meet the necessary security, authentication, and regulatory standards, and…

Employee experience in 2026 is shaped by how work feels every day, not by policies alone. With hybrid work, AI, and rising expectations from employees, organizations need to focus on creating smooth, connected, and supportive daily experiences. Here are the key trends to watch:AI becomes part of everyday workflows: AI is no longer a separate…

You’re back from a long vacation, refreshed for the new year and ready to bring your hiring A-game. But once meetings pile up and tasks start coming in, everything begins to blur.The fastest way to clarity? Recruitment reports and well-defined goals. They help you step back, analyze what actually happened last year, and move forward…

We’re already in 2026, and there’s a lot happening. New releases, updated roadmaps, closed tasks—everything is moving quickly. In the middle of all this momentum, we wanted to pause for a moment and share changes we’re seeing around team communication, and how they might shape the year ahead.This isn’t a long listicle. Instead, this…

Wishing you all a very happy and prosperous new year!2025 was a year of transformative growth for Zoho PDF Editor. We added new capabilities like splitting or combining PDFs, adding watermarks, and collecting e-signatures via popular digital signing services to give you greater flexibility and control while editing your PDFs.We also rolled out PDF…

A major part of the document creation and signing process involves creation, collaboration, and alteration. Consider a scenario where a signing workflow is assigned and the document is sent out in the traditional way. In this case, creating, editing, or adding comments to the document or the overall workflow is a task that requires manual…

When using Zoho Inventory, you have strong control over your stock. You know what’s available and what’s running low. For most businesses, that level of visibility is exactly what’s needed to keep day-to-day operations running smoothly.However, there comes a point where things stop lining up quite as expected. A product sells out faster than…

Healthcare staffing operates where speed, accuracy, and compliance are not optional. Every placement, whether it’s a travel nurse, physician, or allied health professional, directly impacts human lives. When we add state-by-state regulations in the US, provincial requirements in Canada, and ongoing workforce shortages, the margin for error…

Wishing you all a very happy and prosperous new year!When we stepped into 2025, our goal was to empower you to edit one of the most popular document formats: PDFs. So that’s exactly what we did. We added a bunch of PDF editing capabilities and enhancements to help you embed our office editors more easily…

Every business starts with a vision. Sustaining it is a more rigorous and complex pursuit.It lives in reconciled books, accurate inventory, and predictable cash flow. It lives in systems that work consistently, especially when volumes rise, margins tighten, and decisions carry greater consequence.Today, we’re introducing Zoho ERP in India with this…

In 2023, Google rolled out its e-signature feature for Google Docs and Google Drive. This premium feature, only available for Google Workspace users, lets you sign and collect e-signatures without leaving Google Docs and documents saved in Google Drive.Though Google’s e-signature may be sufficient for signing and sending a limited number of…

Change is a sign of growth. And today, we’re excited to share a small name change that reflects a much bigger vision for Zoho ZeptoMail.Mail Agents in ZeptoMail are now called Agents!This change represents an important step in how we’re thinking about the future of ZeptoMail—and the role Agents will play in it. This change…

This is a guest post by Shray Sawariya, Marketing Executive at Times Mobile.A common problem that sales teams face that negatively impacts businesses is when sales communication lives outside the CRM.If you use Zoho CRM, your sales team might manage leads, deals, and customer history there, but engaging with the customers often happens somewhere…

Remember when “digital collaboration” felt like a futuristic luxury?Email was enough, meetings were plenty, and if you needed to share something urgently, you just shouted across the office. Fast forward through a few years of hybrid work and evolving office models, and digital collaboration is no longer an option; it’s become like the air we…

Many businesses still rely on manual processes to collect payments and reconcile invoices. This often results in delayed payments, reconciliation errors, and unnecessary administrative work. By enabling online payments and automation within Zoho Books, businesses can streamline collections, improve cash flow, and offer customers a faster, more…

Banking and accounting are crucial parts of every business. And with the right tools in place, they don’t have to be complicated or time-consuming. At Zoho Books, we believe managing your finances should feel simple, smooth, and stress-free.That’s why we’re continuing to evolve the Zoho Books Banking module with smarter automation and…

We’re excited to announce a host of advanced AI-powered capabilities in Zoho Flow that are designed to transform the way you build, enhance, and run your workflows.These features have been in the works for a while—instead of adding AI for the sake of it, we focused on delivering meaningful intelligence that makes your workflows easier…

This is a guest blog by Cash Flow Frog.Cash flow is the heartbeat of every business. You can survive temporary losses, but not a cash crunch. Yet many companies still rely on static annual budgets that quickly become outdated.In fact, cash flow issues are cited as one of the leading reasons small businesses fail, according…

Imagine this: You’re hosting a high-stakes webinar, pouring hours into perfecting your content and line-up. People start registering, but your generic registration page feels like every other event out there—it’s bland, forgettable, and totally off-brand. That’s when Zoho Webinar’s registration page branding steps in to make it all yours.Zoho…

In 2026, employee retention is shaped by everyday experiences, not policies alone. People stay when work feels meaningful, support is consistent, and growth feels possible. Organizations that focus on how employees experience work each day are better positioned to retain their people and perform better in the long run.Feeling valued through regular…

We recently launched Zoho ERP in India. A platform built to help businesses manage their core operations with precision and control.Your ERP now runs your business. Every invoice, every purchase order, every inventory movement, every payroll entry flows through it.As a BI and analytics platform, Zoho Analytics is now extending integration support…

Because smooth meetings shouldn’t depend on just one person. You’ve planned your meeting down to the minute. The agenda is clear, the invite is sent, and everyone’s joined on time. Then, the unexpected happens: the host’s internet cuts out, a presenter can’t share their screen, or the person managing the session has to step away.…

What happens inside your call queues, minute by minute, call by call, often decides how customers experience your business. Every call that enters your queue tells a story, about demand, response times, agent availability, and customer patience. Until now, many of those stories stayed hidden in raw call logs and scattered reports.With Queue Stats,…

In a competitive market, trust is what makes businesses choose you and stay with you. As a tech partner, you can take steps to build that trust during every step of the process, whether you are engaging a new prospect or working with an established customer. Strong credibility can’t be created in a day, but…

At Zoho Vault, we believe in security for everyone. Our commitment to accessibility goes beyond compliance; it’s about empowerment. We strive to provide an intuitive and inclusive web experience, ensuring that every user can protect their online identity with ease and confidence. While we continuously enhance accessibility across all platforms,…

What if, by the time you finish your morning beverage, your week’s workflow is auto-scheduled just by whispering a line or two to Claude on your mobile device, Cursor in your IDE, or GitHub Copilot in VS Code? Personalized follow-up for sales leads, triaged support tickets in channels, recurring event slots—it’s all done systematically and…

Instantly generate and send documents based on triggers from any form builder, business app, or automation workflow.We are excited to introduce webhook support in Zoho Writer’s merge templates. With this powerful feature, you can connect Writer with any form-based app, other business apps within or beyond the Zoho ecosystem, or automation workflows…